The ongoing debate regarding self-checkout kiosks at grocery stores in Louisiana continues. To put it simply, it's a love-hate relationship. They come in handy when Walmart forgets to schedule cashiers to work for some reason. Totally kidding, but we have all experienced insanely long lines at a grocery store before, and then somehow you find yourself scanning and bagging your groceries. Well, if you think self-checkout causes more issues than it's worth, it seems like Walmart may agree with you.

Three Walmart locations in New Mexico have chosen to bid farewell to self-checkout lanes, sparking discussions on whether this marks the onset of a new trend that might soon impact the state of Louisiana.

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Self Check-out, Love or Hate it?

While some patrons find them convenient for specific needs, others express a strong aversion to the self-service checkout experience.

Critics argue that self-checkout shifts the responsibility for scanning, bagging, and payment onto customers, effectively turning them into unpaid cashiers. Concerns are also raised about the reduction in human interaction and the potential implications for local employment opportunities.

Will we see this trend in Louisiana?

Walmart's decision to remove self-checkout at three of its New Mexico stores has prompted questions about whether this signals a shift in the self-checkout trend or remains a singular occurrence.

According to a report from KRQE News based in Albuquerque, New Mexico, two local Walmarts have already phased out self-checkout, with another location soon to follow suit. Police records showed more than 700 calls to just one of these stores in 2022  reporting shoplifting.

In response to these changes, a Walmart spokesperson conveyed that the company continually seeks ways to enhance the shopping experience for customers, including adjustments to the checkout area in stores.

The decision by Walmart to phase out self-checkout in New Mexico has ignited conversations in Louisiana about the future of self-service options and whether other retailers in the state will follow suit or maintain the status quo, allowing customers to choose between self-checkout and traditional checkout lanes.

According to Insider, "Walmart declined to say whether similar redesigns were underway at other US locations" at this time. But with the ongoing theft issue at many Walmart stores, it's safe to assume that we may see this trend here in Louisiana in the new year.

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Gallery Credit: Chris Reed