Sam’s Club, the retail warehouse club and subsidiary of Walmart, is set to revolutionize the shopping experience for its customers. As announced during the Walmart keynote at CES 2024 in Las Vegas, the store will soon implement an advanced AI technology to replace the traditional method of checking receipts at the exit.

Megan Crozier, Sam’s Club Chief Merchant, revealed this innovative change in the keynote, emphasizing the company’s commitment to enhancing customer convenience. The new system will utilize computer vision and digital technology to scan customers' carts as they leave, ensuring all items have been paid for without the need to physically check receipts. This process aims to save time and streamline the shopping experience.

Demonstrations during the keynote showed the seamless operation of this technology. Both customers who used the store's Scan and Go app and those who paid at the register experienced an efficient exit process. This innovation is a significant step towards Sam’s Club’s aspiration to be the most convenient shopping destination.

This digital transformation also allows exit greeters to reallocate their time and skills toward improving customer service and enhancing the overall shopping experience. According to the company’s news release, the technology is currently being piloted in 10 stores with plans for a nationwide rollout across the United States by the end of 2024.

Sam’s Club's move towards this AI-driven system is in line with what many companies are doing to focus on efficiency and customer satisfaction. Shoppers in Louisiana and beyond can look forward to a more streamlined and convenient shopping experience at Sam’s Club locations in the near future.

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Gallery Credit: Madison Troyer